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Delivery

All of our products are delivered Australia wide, through Australia Post, with no shipping costs. Orders are dispatched within 2-5 business days providing the product is in stock. Shipping times are estimated at between 3-10 business days depending on your location within Australia. If, for any reason, we are unable to dispatch your order we will notify you within 2 business days.

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Return Policy

Please choose all products carefully. We do not normally give refunds if you change your mind or choose the wrong product. Any faulty goods are assessed when received from the manufacturer. If you have a received any faulty product, please don’t hesitate to get in contact with us within 7 days of receiving the product.

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Security

When purchasing from Broken Hill Prospecting Supplies your financial details are passed through a secure website using the latest SSL (Secure Sockets Layer) encryption. This means that you can navigate our website and submit information securely via HTTPS (Hyper Text Transfer Protocol Secure). If you have any concerns regarding our security policy, please don’t hesitate to contact us.

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Transaction Currency

All of our prices are in Australian Dollars (AUD) and include GST (Good and Services Tax). The prices of all products are regularly updated when prices are received from suppliers.

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Customer Service Policy

Broken Hill Prospecting Supplies is committed to providing excellent customer service and a range of quality products. We strive to make sure that all products listed on our website are current and have the correct pricing. Some of our products may be backordered due to unforeseen circumstances and will be shipped as soon as possible.

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